How it works
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Complete checkout
Once the order is confirmed and paid for, our team will organise your delivery directly with the courier company using the customer details that you provided. -
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Delivery
Products will be picked from our warehouse, labelled and collected for direct delivery to your custome -
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Tracking
our customer will receive regular communication and an exceptional delivery service. Coming March 2023:Your customer will have access to real time GPS satellite tracking for their en route delivery vehicle.
Frequently Asked Questions
Find answers to common questions below
Once the drop shipping booking has been created (after you have settled your invoice with The Bed Frames), your customer will receive an email directly from the courier company letting them know that the delivery instruction has been received. The courier will then directly email your customer again once their products have been collected from The Bed Frames warehouse. Your customer will then receive a call from the courier to book in their delivery slot. Coming March 2023: Your customer will have access to real-time GPS satellite tracking for their en route delivery vehicle.
Local and National Deliveries will be completed within 7 days from when you settle The Bed Frames invoice payment. Further Afield deliveries will be completed within 2 weeks from when you settle The Bed Frames invoice payment.
Yes, your customer can add on assembly of their items for £50 per drop. This is payable in cash directly to the driver.
Yes, The Bed Frames can provide you with the delivery booking reference number, and you can contact the courier directly for any questions on tracking the shipment.
If a delivery is failed due to an unexpected problem with the courier (such as traffic delays or van breakdown), the courier will reorganize a new delivery timeslot with your customer and bear responsibility for any costs incurred. If there is a manufacturing issue with the product, The Bed Frames will organize a replacement item to be delivered while returning the faulty item and will bear responsibility for the delivery cost. Once the items have been collected from The Bed Frames, if delivery is failed due to an unexpected problem with the customer (they failed to receive the goods when booked in, the customer damaged items, or the customer cancels the order), all delivery or collection costs will be borne by the retail company that placed the order with The Bed Frames Limited. You will receive a credit note for the undelivered inventory items purchased.
Yes, The Bed Frames will look at the most cost-effective and timely method for organizing a delivery for a number of items to your retail store or warehouse. Please speak to our sales team today for a quote.